RETURN POLICY

Thank you for shopping at Apex Customs. If you are not entirely satisfied with your purchase, we're here to help.

 

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. You must obtain a Return Merchandise Number (RMN) number before shipping any item(s) to us. 

 

Return Requirements

  • The product was purchased in the last 30 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

 

Products that do not meet these criteria will not be considered for return.

 

To obtain a Return Merchandise Number (RMN), fill our a return request form here: Return Request

 

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

 

Apex Customs

Attn: Returns

1945 E Jefferson St

Phoenix, AZ 85034

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

 

Shipping Charges

Shipping charges incurred in connection with the original sale and return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Apex Customs.

 

Damaged Items

If you received a damaged product, please notify us immediately for assistance at sales@apexcustoms.com or (480) 331-3924

Late or Missing Refunds (if applicable)

 

If you haven’t received a refund yet, please check your bank account and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@apexcustoms.com.

 

Sale Items

Item’s on sales are eligible for a refund at the sales price you paid unless otherwise specified.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

**Please have your Invoice or RMN Number ready for any Return inquiries**

 

Apex Customs Returns

(480) 331-3924

returns@apexcustoms.com

https://www.apexcustoms.com/contact

VISIT US

1522 West Todd Drive

Suite C104

Tempe, AZ 85283

1945 East Jefferson Street

Phoenix, AZ 85034

SERVING

PHOENIX
TEMPE

SCOTTSDALE
MESA

GILBERT
PEORIA

GLENDALE

ARIZONA

HOURS

Open from 10am to 6pm  

Monday thru Friday

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