RETURN POLICY
Thank you for shopping at Apex Customs. If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. You must obtain a Return Merchandise Number (RMN) number before shipping any item(s) to us.
Return Requirements
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The product was purchased in the last 30 days
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The product is in its original packaging
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The product isn't used or damaged
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You have the receipt or proof of purchase
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You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), fill our a return request form here: Return Request
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Apex Customs
Attn: Returns
1945 E Jefferson St
Phoenix, AZ 85034
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Shipping Charges
Shipping charges incurred in connection with the original sale and return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Apex Customs.
Damaged Items
If you received a damaged product, please notify us immediately for assistance at [email protected] or (480) 331-3924
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please check your bank account and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]om.
Sale Items
Item’s on sales are eligible for a refund at the sales price you paid unless otherwise specified.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
**Please have your Invoice or RMN Number ready for any Return inquiries**
Apex Customs Returns
(480) 331-3924